FAQs

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Product

Product

What do I order?

Please head to our live chat, email sales@earlyyearsresources.co.uk or give our friendly customer services team a ring 0161 865 3355 who will be able to advise you!

Can I get more product information?

This is no problem, please contact our friendly customer care team via the live chat function, email sales@earlyyearsresources.co.uk or phone 0161 865 3355 and they will answer your questions!

Payment

Payment

Can I pay by invoice?

Yes! Provided you are a School or Ofsted registered Nursery then this is no problem!

How can I pay?

Our payment methods are listed below! 1. Debit card 2. Credit card 3. Paypal 4. Paypal in 3 5. Credit account.

Is there a minimum spend?

No! With our mission: to be inclusive and meet the educational needs of all EYFS and Primary School children, we do not refuse any orders no matter how small!

Delivery

Delivery

How long is delivery?

Yes! Delivery takes up to 2-3 days. If one or more of the items in your purchase are made to order they may take longer. Any delays with your order will be communicated to you by our customer service team

How much is delivery?

Please see our delivery costs below by region or head to our delivery page to read more. UK mainland Delivery is free for orders over £150 excluding VAT Orders less than £150 excluding VAT will be subject to a delivery charge of £5.95 (excluding VAT) Northern Ireland Delivery costs for all orders is £15.00 for Northern Ireland Outside Mainland UK All orders outside of mainland UK will be reviewed on an individual basis starting at a minimum cost of £25.00

How do I track my order?

After your order is confirmed you will receive an email with tracking information. For any products that are made to order or shipped directly from the supplier – tracking information will not apply and this will be indicated on your email. Alternatively, to view your order status simply log into your account and click on order history. Here you can view the status of your current and any past orders

Order

Order

Where is my order?

A member of our customer service will be able to assist you with this query. Please head to our live chat feature, email sales@earlyyearsresources.co.uk or phone 0161 865 3355 and have your order number ready!

I have an order issue

A member of our customer service will be able to assist with any order issues you may be experiencing. Please head to our live chat feature, email sales@earlyyearsresources.co.uk or phone 0161 865 3355 and have your order number ready!

Can I cancel/amend my order?

This is no problem! Please head to our live chat feature, email sales@earlyyearsresources.co.uk or phone 0161 865 3355 our customer service team and have your order number ready!